FAQ
FAQ – Frequently Asked Questions
🛒 ORDERING
Q: How do I place an order?
A: Just add a product to your cart and follow the checkout steps. It only takes a minute.
Q: I made a mistake in my order. Can I change it?
A: Yes. Contact us within the first 12 hours and we will edit your order before it ships.
📦 SHIPPING
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery normally takes 6–12 business days depending on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How can I track my package?
A: After your order ships, you receive a tracking number by email. Use it in our Track Order page.
💳 PAYMENTS
Q: What payment methods do you accept?
A: We accept PayPal and all major credit/debit cards.
🔁 RETURNS & REFUNDS
Q: Can I return my product?
A: Yes. You can return unused products within 30 days of delivery.
Q: What if my product arrives damaged?
A: We replace it at no cost. Just contact us with a photo within 48 hours.
📧 SUPPORT
Q: How can I contact customer service?
A: Email us at bekastoregp@gmail.com — we reply within 24 hours.